Access to atlassian space

[Konstantin Denisov]

Hello, My user is an space administrator  in our confluence. Our free subscription was previously deactivated. I activated our subscription using the link in the email, but when I log into Confluence I receive the message: you does not have access to Confluence. When I go to the administrative panel, I receive an offer to create an organization. Could this mean that our data has already been deleted?

[Septa Cahyadiputra]

Hi Konstantin,

When was it deactivated? Maybe you need to re-enable the account as mentioned here: 

• https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html

I believe your site should be deleted after 120 days of it being inactive. Has it been that long?

Regards,
Septa Cahyadiputra