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Konstantin Denisov
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November 21, 2024

Hello, My user is an space administrator  in our confluence. Our free subscription was previously deactivated. I activated our subscription using the link in the email, but when I log into Confluence I receive the message: you does not have access to Confluence. When I go to the administrative panel, I receive an offer to create an organization. Could this mean that our data has already been deleted?

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Septa Cahyadiputra
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November 21, 2024

Hi Konstantin,

When was it deactivated? Maybe you need to re-enable the account as mentioned here: 

I believe your site should be deleted after 120 days of it being inactive. Has it been that long?

Regards,
Septa Cahyadiputra

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