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I'm the user of free cloud version of confluence.
Apparently I installed several free apps in my site.
Soon I noticed the installation of Render Markdown keep failing then ignore it.
Then I noticed in "Manage Apps" having info dialog showing following message,
A long-running task has been initiated by another user. To avoid conflicts, you will not be able to update apps until this task has completed.
Thus now I cannot disable or modify any install apps.
PS. This question is related to A long-running task has been initiated by another user
Note: If you are experiencing this issue:
if you are not a site administrator, please contact a site administrator and have them contact us using the applicable method above, and Atlassian can delete the long-running task.
Hi Shannon, looks like this issue happens quite often. Our issue last week was resolved by support team but we are seeing it again.
May be it makes sense to create ticket in Confluence issue tracker? That way the issue gets fixed at the root.
The error itself is caused by something interrupting the install process of an add-on, so it can also happen naturally.
I agree with you that it seems like it's happening a lot, so I've been looking into this more on my end.
I'll let you know whatever information I find, or if we raise a ticket for this!
Hello @Neo Bradley!
Thank you for raising this with us. I went ahead and created a ticket for you with the support team, so we can remove that long-running task.
The team will be following-up with you in order to resolve the issue.
Take care, and let me know if you have any trouble or questions!
Thank you for following up on this thread. I see that your Confluence site is a paid Cloud site, so please Contact Support Directly so we can help you with that.
Note, for anyone who comes across this and has the same issue and is on a paid Cloud site, you can contact support directly using the link above.
If you are the admin of a FREE Cloud site, since you receive support through the Community, raise a new question using your Cloud free admin account. We will be alerted to your issue and help to get the issue resolved through support 1 on 1.
Thank you for your understanding!