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6 times administration user


i recently checked the users on my confluence and was wondering:

ive got 6 user profils as administrator in the are users. The normal members are ok, just 1 account per user. But me as admin, having 6 user accounts in this user area, this is strange...


4 answers

0 votes
nic Community Leader Jun 19, 2013

I don't quite understand what you mean here? You have 6 users and you've made all of them administrators? Or you have 6 users and you did not want them in the admin group and you don't know how they got in there?

Maybe this will make things more clearly...

nic Community Leader Jun 20, 2013

Ah, yes, that clears it up perfectly, thank you. There appears to be six identical accounts - same email, same avatar, same display name.

A few things I'd start looking at, mostly by descending into the actual accounts and checking all the details

Look at the account IDs - are they all the same as well? (For example, on one of my systems, I log in as "nic" or "nicb" - same email and display name, but different physical accounts)

If you can, look at where they are coming from - do the accounts all have the same "directory"? I ask because we sometimes see odd things happen when messing with test systems - a user with an internal account, an external crowd, an LDAP account, etc

Could you check the "groups" list? If you look just at "admins", does it show all 6 of you?

Account IDs: Heres the difference, there is only one of my accounts. Under the point "persons" right in confluence there are appearing 6 users, in the user administration only 1. So it cant be different IDs or directory. Groups are showing only one account aswell.

nic Community Leader Aug 14, 2013

But are all six showing with identical logins? What directories are they coming from?

Every ID is identical.

Heres a picture from the User Administration. Like you can see, there arnt six users of mine, here is only (like it should be) one.

nic Community Leader Aug 14, 2013

So the problem is simply that the user directory is showing your account 6 times. Everything else is fine?

Very much sounds like a bug in the user directory display. I've not seen it before, except when duplicating accounts in Crowd by accident (although that was for everyone, not just admins)

I think I'd raise this with Atlassian support. It's definitely broken, but I can't see quite where.

0 votes

It's related to which is marked as fixed, but not yet deployed. If you open up a support request at an engineer can go ahead and remove those duplicates from the database.

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