503 Service temporarily unavailable when configuring assist atlassian

[emelyn_daza]

I am trying to configure the Assist application in teams but I received "

503 Service Temporarily Unavailable" Thanks.

[emelyn_daza]

hello @Jehan Bhathena 

Thanks for taking the time to check on this.

To answer your question, yes, I am an azure admin.

Yes, will reach out to Atlassian Support. 

Also, I already reached out to Microsoft for this issue but they said this is a third party and it is out of their scope of support.

[emelyn_daza]

Hi Jehan, thanks for your feedback. Yes, I am configuring it in Team's UI. Please see screenshots

[Jehan Bhathena]

Hi @emelyn_daza 

Can you share a snapshot of the error that you get?

Have you tried configuring the plugin via the Team's browser UI?

[Jehan Bhathena]

hi @emelyn_daza 

As per the image "assist4.png", seems that you're connecting to teams.halp.com, are you the Azure admin for the account through which the consent is being granted?

503 usually is a backend error, I would suggest Raising a support ticket with Atlassian with the URL that is giving the 503.

I suspect this to be q Microsoft error too but cannot be certain, since the domain is halp.com but redirecting to Microsoft.

[Jehan Bhathena]

Hi @emelyn_daza 

Do let us know how it goes, I've requested the Atlassian team to look at this thread too in the meantime.

If you find this thread useful please can you mark this answer as Accepted.