Hello there, @pinky ! Thanks for sharing with the community.
As I understand, you are currently unable to load Confluence pages due to a 500 error in your instance. This kind of issue can be caused by a number of variables and we should start by looking into a few details.
Let us start by checking if:
- This affects all pages within your instance
- This happens to different users
- This happens to pages with no macros, only text
After checking the above, we can move on and try a few things. One such thing is enabling safe-mode. Enabling safe mode will disable all user-installed apps. Here is what we need to do to enable safe-mode:
- Click the Cog icon at the top right corner
- Select Manage apps
- Scroll down to the bottom of the apps page
- Click Enable Safe Mode
- After enabling safe mode, check if the issue persists
Here is our documentation on this process:
Safe-mode will allow us to rule out third-party apps as the root cause of the situation. After disabling all of the apps, you can re-enable them one by one and check after each, if the issue comes back.
Since this process affects all users, we advise you to schedule a downtime for your instance prior to testing it.
Let us know if safe-mode helps you out! Looking forward to your reply!
It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...
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