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What tactics have you used to spread Confluence throughout your company?

Brittany Sudlow
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 11, 2021

Hi Community folks!

I'm Brittany, a Product Marketer on Confluence Cloud looking for your insights and opinions!

We know sometimes not everyone is on the same Page (literally 😉 ) with using Confluence. So we want to better understand how we can help you, our Confluence fans and champions, more easily spread the word. 

If you have a couple minutes, we would really appreciate if you could answer the following questions so we can build resources for teams that will reduce the Space ( 😉 ) between colleagues caused when not everyone is using the same tool. Thanks!

  1. What tactics have you used to spread Confluence throughout an organization? What benefits of Confluence do you highlight?
  2. What common roadblocks or objections do you hit when trying to get your colleagues to use Confluence more?
  3. What resources would be helpful to make it easier for you to increase team adoption of Confluence in your org?

4 comments

Ignacio Aredez
Rising Star
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Aug 11, 2021 • edited

1_Transparency, understanding why we do what we do, allows us to save time, standardize and automate.


3_ More templates

Like Brittany Sudlow likes this
Brittany Sudlow
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 11, 2021

Thanks @Ignacio Aredez ! How have you communicated why you do what you do? Do you provide coworkers examples of how to standardize or automate? If not, how do you encourage them to change what they have been doing (or where) and do something different?

What new templates you would really like to see? I can pass the feedback along to the team that creates new templates!

@Dave Liao i love this suggestion. How do you actually create public and private page trees?

Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 20, 2021

@Patrick Haley - make the space as public as reasonable.

Then, make a page intended for team-only purposes only. Use page restrictions to lock the page down. View restrictions will inherit to all pages nested under the team-only page.

Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 20, 2021 • edited

...but edit restrictions don'thttps://jira.atlassian.com/browse/CONFCLOUD-5095

Got to love product quirks.

Like Patrick Haley likes this

Hi Brittany, in the past I tried my best to convince coworkers and customers that confluence is a fine tool. That is past, nowadays I warn everybody to stay away from confluence as Atlassian does not give small customers any alternative option to "the cloud" and I cannot in good conscience recommend any cloud solution. After all, what "cloud" still means is that your data is stored on someone else´s computers, and that is something I will never recommend.

Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 14, 2021

@Tilaak Goswami - can you rephrase your ask?

Also, Bernhard probably doesn't work for Atlassian...

Eh, nope, I do not work for Atlassian, however interesting opprotunities they may offer. But I wonder how you might have guessed .... :-)

Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 12, 2021

There are folks who are used to working in silos, so when setting up spaces for them, I suggest they have an Open ("Public") page tree, and a Team-Only page tree that's locked down. That lowers some resistance I get from users who are uncomfortable with spaces being open by default.*

* you DO have newly-created spaces visible to all Confluence users upon creation, right? I always make sure to enforce this 🙂

Brittany Sudlow
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 12, 2021

That's a great tip @Dave Liao ! Any requests from Atlassian on resources we can build that would help you with this or other obstacles you face when trying to get people understanding and using Confluence?

Like Dave Liao likes this
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 14, 2021

@Brittany Sudlow - it would be nice if Confluence was more obvious (than a blue box) about the view-permissions are inherited, but not edit restrictions.

It'd be nice if it were possible to allow for inherited edit restrictions on a Cloud instance level too 😅 It's been a pain point forever, and I spend half of my time (as an admin) explaining this behavior to users.

Oh well, I'll vote up CONFCLOUD-5095 for now. 

Like Brittany Sudlow likes this
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 15, 2021

Interesting discussion!

Well, in a previous job I used to be a project management. I started gathering all data and all project requirements in Confluence. Whenever a development asked me about some requirement, I used to tell them to search in Confluence. Little by little, they understood that everything I did was organized in Confluence and they started using it. For sure, this change didn't happen quick, nor by next morning. It took at least 1-2 years, with constant reminders towards developers. And of course, the developers themselves had to be that person who was willing to change.

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Brittany Sudlow
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 16, 2021

Dedication @Alex Koxaras _Relational_ ! Is there anything that would have you helped you and your coworkers do this faster? Were there objections to Confluence itself or more like "Rome wasn't built in a day" mentality?

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 17, 2021

@Brittany Sudlow a help from my supervisor as well as the supervisor of the IT would be highly appreciated. However, lack of communication between them, was a factor that slowed this process down. And another factor that slowed the overall procedure, was that they had little trust in me.

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Brittany Sudlow
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 17, 2021

Thanks for the transparency @Alex Koxaras _Relational_ !

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