What do you use confluence for?

[I_A]

Hey there,

to start working and organizing with Confluence can seem pretty overwhelming. There are many possibilities how to start , but it would be great to get some insides from the community.

What are your use cases for Confluence ?

[Sushant Verma]

Hi @I_A 

Confluence is a team workspace where knowledge and collaboration meet. Dynamic pages give your team a place to create, capture, and collaborate on any project or idea.

Below are some links which will help you to learn more about Confluence :

https://www.atlassian.com/software/confluence/guides/get-started/confluence-overview#about-confluence
https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-features-functions
https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-use-cases#it-and-support-teams

Regards,
Sushant Verma

[I_A]

Hey Sushant,

thank you for your reply!

I am already familiar with Confluence, just wanted to get some inspiration how others use it, as it might be helpful .

Regards,

[Sushant Verma]

@I_A 

Historically, Confluence has been widely used by software teams to assemble ideas, product requirements and documentation to build better products. It has a long history as an enterprise wiki / content collaboration tool in this way.
Good examples of this in Confluence: structuring product requirements, sprint planning meetings and retrospectives using pre-built or customized page templates.

Some examples in product: lots of formatting options and the ability to include rich content (images, videos, code, Word docs, etc.) for crafting 'single source of truth' project proposals, timelines, meeting notes and status reports.

More and more IT teams are adopting Confluence too - to centralize technical documentation, policy procedure and knowledge base articles to better support and service internal 'customers'. Prime example: building a self-service, searchable knowledge base of Confluence articles authored by various team members and integrating that with incident management or IT service desk tools.

Regards,
Sushant Verma

[Teresa]

Hi @I_A  Confluence is a collaboration and document management tool used by organizations to create, share, and organize information. Common use cases include knowledge management, project management, team collaboration, creating an internal company intranet, managing customer support tickets, and acting as a wiki for teams to create and edit articles.