Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,368,227
Community Members
 
Community Events
168
Community Groups

Pros and Cons of using Confluence for public facing, context sensitive, online help

I have been tasked with the gathering of evidence regarding the pros and cons of using Confluence for online help.  I'm hoping some of you out there have some opinions and experience regarding this topic.

Thanks!

1 comment

Hi Kelley! You might find this case study we did useful. It's from Tyler Technologies, a company that delivers software solutions for the public sector. They built client-facing knowledge base using Confluence:

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Tyler-Technologies-creates-knowledge-base-for-customer-success/ba-p/1434309

@Libby Healyfrom Tyler Tech might also be able to give you insights.

Like Kelley Bennett likes this

Thanks for that, but from what I can tell, it looks like they are using Confluence in conjunction with another HAT.  I'm really looking for  pros and cons of using Confluence by itself... we don't want to combine it with anything else or use plug-ins.  I need simple black and white info that I can present to Management.

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events