I am here to vent my deep frustration with the way Atlassian NONE-supports its customers, while forcing them to move from self-hosting platforms into its own Cloud. We recently migrated our self-hosting Confluence system to the Cloud and have noticed a bunch of broken things. I had to contact Atlassian tech support on two occasions so far, and in both cases I've got NOTHING from them. In the first case they told me that the functionality in question just doesn't exists in the Cloud and provided a very bulky, unacceptable due to security problems, work-around, which involved using Google docs. In the second case, they just simply told me that this is not their problem and advised me to contact add-on vendor, because add-on works differently in the Cloud environment as opposed to self-hosting. And my thought was right away like, why would Atlassian certify an add-on that doesn't support migration to the Cloud, while forcing clients to migrate? Could someone please share with us his/her experiences with issues from self-serving to Cloud migration and how you dealt with it? We, as Atlassian clients, need to put a pressure on them to provide necessary support in this space, since very soon we will NEED to migrate to the Cloud. Please don't be passive, or Atlassian will ignore all of us. Let me know if you have any questions.
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