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Problem in changing email id

jayaram
jayaram Feb 12, 2020

Currently I'm using my company account with old domain (jayaraman@zinnov.com). Recently we've just switched our domain and my new email account becomes jayaraman@draup.com. We are supposed to changed our jira account from the old email to the new ones. Instead, I accidentally created a new account using the new email. I have also deleted the new account which got created through new email id. When we are trying to change email id from the older account (jayaraman@zinnov.com) it is showing following message :

Your email change request could not be processed because jayaraman@draup.com is already associated with another Atlassian account.

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