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Language switch of Confluence content / best practice / multi language Service Desk

Henri Volk [amily]
Henri Volk [amily] Feb 21, 2020

Hi all,

looking for best practice to offer the Service Desk for two types of clients (German and English).

We currently run a service desk for our customers and an attached KnowledgeBase in Confluence. The content currently is in German. While conquering the world, the question comes up how two handle an additional language as IMHO only one KB can be attached to an SD.

  • adding another SD just for English speaking customers with an English KB attached?
  • dividing by navigation in the KB?
  • using some kind of language switch (plugins available) in the KB? (and will it work with automatic search in the Help Desk?

How did you solve the problem, guess many of you have ran into the same question :-)

Thanks in advance
Best

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