Hi, all: I'm seeking to find someone with expertise in Knowledge Management Systems or someone who has led a knowledge/content management project (ideally regarding software) with goals/outcomes around faster service and less dependency on people for answers, but use of content.
I am trying to decide with the amount of content and complexity of content we have already on confluence, if our "knowledge management" opportunity is more in need of a process/service supporting management of knowledge or actual content/knowledge structure.
ANYONE out there have any insights? Projects you have completed?
There are additional ways we can better structure our content in Confluence (tagging and articles), I would love to see what kind of impact that had on users getting the information they needed in an easier way.
Here’s another edition of “What’s New” this month in Confluence Cloud. Quickly (and more easily) adjust permission settings We know that sometimes the layers of space permissions and page restric...
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