Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,260
Community Members
 
Community Events
176
Community Groups

How to use Service Desk and multiple Knowledge Bases?

H K Rising Star Jan 30, 2018

Hi there,

we are using Jira Service Desk for our customers to support their requests and problems and want to give them more information about our software products. Therefore we want to use the Knowledge Base feature but we are not quite sure how to do that.

In our case we would love to have a public Knowledge Base with general information about our products (e.g manuals, documentation, Q&A, release information, ... ). But we also want to have customer specific Knowledge Bases for each customer to track recurring problems with more specific information that may also include sensitive customer data.

Another point is the language. Our customers are all over the world so we would need a lot of different languages. One consideration would be to deliver the general Knowledge Base in English and the customer specific ones in the customers language(s).

So do you have similar intentions and how do you approach them?

Thanks in advance for any ideas!

1 comment

Timothy Rising Star Jan 30, 2018

Unfortunately, this is a feature long requested:

If you are looking for multiple languages for the same content and you want it to be on the same space, try Scroll Translations:

Like # people like this

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events