You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
we are using Jira Service Desk for our customers to support their requests and problems and want to give them more information about our software products. Therefore we want to use the Knowledge Base feature but we are not quite sure how to do that.
In our case we would love to have a public Knowledge Base with general information about our products (e.g manuals, documentation, Q&A, release information, ... ). But we also want to have customer specific Knowledge Bases for each customer to track recurring problems with more specific information that may also include sensitive customer data.
Another point is the language. Our customers are all over the world so we would need a lot of different languages. One consideration would be to deliver the general Knowledge Base in English and the customer specific ones in the customers language(s).
So do you have similar intentions and how do you approach them?
Thanks in advance for any ideas!