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How to use Service Desk and multiple Knowledge Bases?

Hi there,

we are using Jira Service Desk for our customers to support their requests and problems and want to give them more information about our software products. Therefore we want to use the Knowledge Base feature but we are not quite sure how to do that.

In our case we would love to have a public Knowledge Base with general information about our products (e.g manuals, documentation, Q&A, release information, ... ). But we also want to have customer specific Knowledge Bases for each customer to track recurring problems with more specific information that may also include sensitive customer data.

Another point is the language. Our customers are all over the world so we would need a lot of different languages. One consideration would be to deliver the general Knowledge Base in English and the customer specific ones in the customers language(s).

So do you have similar intentions and how do you approach them?

Thanks in advance for any ideas!

1 comment

Unfortunately, this is a feature long requested:

If you are looking for multiple languages for the same content and you want it to be on the same space, try Scroll Translations:

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