How to document ISO procedures

Our case description:

we're a software company of around 200 employees, working on getting ISO 27001 implemented. We're struggling with how to document / implement this in our Confluence instance.

Our current situation is that we have spaces for various departments (ie: Sales, administration, Customer Support, R&D). Each space has the possibility to add procedures (with a predefined template).

As procedures can be relevant for multiple for multiple departments (ie: order processing is relevant for sales & administration), we use labels combined with the content by label macro to show a procedure over multiple spaces. However: as the correct labels have to be added manually, this probably will be forgotten when creating a new procedure.

So my question: how do you guys do this, we've been thinking about some alternatives:

  • all procedures set in one 'procedure space'
    The procedures aren't really embedded in the workflow of the employees
    Managing all procedures will probably be easier.
    Searching for a procedure will probably be easier.
  • Procedures are cut up into pieces (the order processing procedure will be split in 2 parts, one for sales, one for administration, with (for instance) a link at the end of the page, or a 'dependencies' block at the top of the page.
    I expect it will be harder to manage all procedures in this case.

I'm very curious for your replies!

1 comment

Jacob, did you find a solution?


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