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How do you create and use a known error database in jira-confluence Edited

Hi All!

I would like to create a known issue database related to ITIL. Im curious how do you do this? With a confluence page, or you handle/create issues and mark them as known error? If yes, how?
Please help to find the best way to it.

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I would also like to know how other people have done this. I'm sure other people have implemented this and I would like to see what you have done and the benefits of this. We are just starting to need this now and I'd hate to try and reinvent the wheel. Can someone please help?

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