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How To Convince Your Boss/Org To Use CONFLUENCE!


Recently a conversation started up in the January monthly challenge badge about the benefits of using confluence and convincing a boss to start using it....

well, for the addicts among us naturally we already use it and love, but for others maybe they still need to introduce it into the company. So I thought it was nice to compile a whole list for people like Mark to receive tips & tricks / benefits of confluence so he can build a nice business case to present to his boss!


Here's the original chat:

Mark Higgins 5 hours ago

Happy New Year and we are looking to get Confluence :-), so if there are some recommendations on how to explain how great Confluence is, to my boss, I'd be grateful.

Kat Warner 4 hours ago

@Mark Higgins - is there some recent example where there ended up being too many versions of a document being sent via email? Maybe v1 was sent to 5 people and you ended up with a v1.1, v1CEOedits, and v2 - all based on v1 and not incorporating the changes each other person made?

Confluence collaboration allows multiple people to edit the same document - with version tracking - and prevents multiple copies of the same document be sent around. And less emails!

Confluence has many uses, so it is often good to think of a 'pain point' relevant to the person you are talking to and focus on that example.

Andy Barker

@Kat makes a strong point here. Despite SharePoint for the heavy duty files/media and Confluence for the day2day Dev/PM items, I still get attachments by e-mail.😨🤡

Trodios Bank had horrendous troubles with versioning and file sharing, so their Atlassian Evangelist championed the use of Linchpin to turn Confluence into a Social Intranet, not just for Devs or projects... but the whole organisation. 

 The 'pain point' is the most valid statement from Kat, so focus on that.

For TWNKLS our biggest challenge is structure and organisation.... in one project I inherited I had to clean up 20 illogical parent pages and 100 child-pages that didn't make any sense - so I forced everyone to use it properly and now we have projects with exceptionally clear structure:

(Wish I could show you more!)



Kat Marketplace Partner Jan 21, 2019

Great idea @Andy - PTC Redundant - these sorts of discussions deserve their own (easier to find) thread.

Like # people like this

Good Morning from the Netherlands @Kat! All credit goes to you for initiating the topic !


Great @Andy - PTC Redundant & @Kat - there is always a discussion where these arguments and tricks can help you to make your point of view for Confluence.

Thanks, I appreciate the responses and agree structure and organisation is the challenge. Love the versioning benefits as well, that is certainly something that I can use.

Like Andy - PTC Redundant likes this

Welcome Mark! Good luck with it.

Do any of you know whether Confluence provides routing of documents? We have a fairly ridiculous approval process that occurs right now through email. I'm hoping we can use Confluence to route approvals. Is this possible?

Like Andy - PTC Redundant likes this

@Karen O'Keefe: Most definitely! But.... needs some programming. If you've got an internal team helping on Atlassian improvements I believe it can be done with Java Script. 
The most direct option is the paid one:
Marketplace -> Easy Document Signer (Pages Workflows)

I've seen some demo's by EPS Software Engineering and their add-on look super nifty... although I have no 1st hand experience.
(Came close once... almost bought their Space Tree Creator, but our CTO had difficult with the 3rd Party data clause).

My boss said we will not have any developers assigned to work with the Confluence app after implementation. Is it truly plug and play? Or is this a recipe for failure?

Like Andy - PTC Redundant likes this

@Karen O'Keefe: A wise question of caution - in general Confluence in the wrong hands is always a recipe for failure.
These apps seem to be truly plug and play. 
I am not sure of the service provided by vendor and as said no 1st hand experience yet. 



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