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Hey, Confluence users! 💙
That question bothers me for a while. I see more and more platforms releasing support for emojis, gifs, reactions, and various possible options for users to be "emotional" online.
In the World Gone Wild situation, people look tired of constantly explaining how they feel. Liking, loving, and thumbs-up quickly become our first friends and saviors when a conversation (or content review) is stuck.
I am a big user of emojis, gifs, funny custom memes, anything that keeps the mood up, and my content funny and interesting (when appropriate, of course).
But honestly, as a user, sometimes I find it overwhelming.
I'm curious to hear your point of view and approach when it comes to conversations, tone, and emotions in the remote workplace!
The truth is that we make sense of the world through all our senses. Words alone are not enough and icons and emoji often come to our rescue. After all, pictures are the first written form of communication ever attempted so it is only natural that we tend to go back to that.
Actually, I wrote an article on the advantages of using icons, the takeaway message being that, if properly used, they enhance communication, make texts more readable and memorable. I'll let you decide what 'properly used' means :)