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What costs less, let me answer that for you guys!
When you have a great PR, but poor product. This is what you get, a lot of negative reviews, but when you can afford to pay someone 10 bucks to delete one post of a user that paid thousands of dollars.
You can calculate the odd for yourself.
Agree with @Jack Brickey, would love to help with specific questions. It sounds like you may be having some issues we can help with. My hope is we can spread some love your direction and get you some answers.
Hang in there!