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Can not create a knowledge base space on confluence , use jira service desk

jira service desk version 3.12.0 /  7.9.0

confluence version 6.8.0

i try to remote that create a space on confluence,  but it return to me a unknown error.

likes this :

error1.pngerror2.png

and my application link is normal:

jira status:

jira_application_link_status.pngconfluence status:

confluence_application_link_status.png

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