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View and edit Confluence pages without leaving Jira issues

Hello

My name is Charissa Ong, and I’m a Product Manager working on integrations between Atlassian products.

We often hear from our customers about the value they get from collaborating on Confluence pages without leaving Jira—reducing manual context switching and feelings of disorganization. For example, integrations like Jira Project Pages and Confluence Smart Links in Jira make it easy to bring in important documentation to tasks and projects.

Today, I’m excited to announce that we’re adding to this integrated experience by having Confluence pages embedded on a Jira ticket. Instead of opening Confluence in a separate tab, which can take away focus, Confluence pages will now pop up in a modal experience right from your Jira ticket, providing 1-click access to more context. This update will allow you to view and edit Confluence pages with the rich page editor directly within the Jira issue view.

Marketing flow 1.pngMarketing flow 2.png

If you would still like to view or edit the page on the Confluence instance, you can click to open Confluence in a new tab and continue to do so.

This is just the first of many improvements we’re committed to making to make your experience working in Jira and Confluence more seamless and embedded. 

We will be rolling this out to all users over the next few weeks.

15 comments

Tomislav Tobijas
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September 15, 2023

I didn't know I needed this feature until now 😅

Cheers for the update!

Like # people like this
SURESH G September 18, 2023

Is this feature available in Datacenter version ?
If yes then from which version we have this feature.
Thanks.

Like Summer_Hogan likes this
Jacob Wisner
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 18, 2023

@SURESH G this feature is only available in the Confluence Cloud version.

Like Summer_Hogan likes this
Sam Thornton September 19, 2023

@Jacob Wisner

Hey Jacob, is being able to edit Confluence pages being added to the roadmap for data center? It would be great if it was.

@SURESH G 

Hey Suresh,

Not sure if this what you're looking for exactly, however:

We use Jira Service Managment data center (version 5.4.2) which has Confluence Cloud integration (Searching 'Confluence Cloud Integration' within the admin panel will show this to you)

What you can do is integrate a project with a space, and if the summary of the ticket matches with any of the pages you have in Confluence, it'll show these pages as suggestions within the Jira ticket. 

This opens up a modal view as a pop-up window automatically from within the ticket, so agents don't need to leave the ticket to read any linked pages (they can't edit the page unfortunately).

Additionally, agents can search for Confluence pages from within the ticket as well (within the linked Space)

I used this documentation to set up the Confluence space within Jira data center: https://confluence.atlassian.com/servicemanagementserver0504/set-up-a-knowledge-base-with-confluence-cloud-1188770636.html 

I hope this helps!

Like Summer_Hogan likes this
Summer_Hogan
Community Leader
Community Leader
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September 19, 2023

I love this new feature! I also didn't know I needed this until now! 

Like # people like this
Steven Rhodes September 20, 2023

Is the Confluence Pages field accessible from JQL or referable as a customfield yet? https://jira.atlassian.com/browse/JRACLOUD-76914

Corinna Stern September 20, 2023

Hi - I see a little plus symbol in your mock-up, but don't see it in our instance of Jira. In the future will we also be able to create a new Confluence page link directly from Jira? 

Oliver Christmann September 20, 2023

This is great and will improve my work!

First try: "Revert to previous version" will never end. After closing the edited page this page in Confluence still has "Unpublished changes".

Like James Dirks likes this
Daniel Kerr September 22, 2023

This is a great feature, but one key thing I do not see is the ability to update with a version comment. This feature in Confluence has made version control much easier for our team and it'd be really handy to have this experience inside of Jira with this updated integration.

Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 27, 2023

Love it!

Matt Reiner _K15t_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 27, 2023

We're pretty big on short term/long term documentation, and making sure the right stuff is in Jira and Confluence. This is a fantastic improvement for helping teams create that long term source of truth all within Jira.
Sharable video plase! https://www.youtube.com/shorts/ZEDbMjgdFdU

Like charong likes this
hanna_podoliak October 20, 2023

I love it! when it will be available?

Elsie Wang
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 12, 2023

Hey Community! 👋 I’m Elsie, a Product Manager on the Confluence Cloud team.

It's been only a few months since we launched this new experience of viewing and editing Confluence pages without leaving your Jira issue, and hundreds of thousands of you are already using the integration to get context behind your tasks and projects – whether it's looking at product requirements, project plans, or other essential docs.

Given your incredible response, I'm super excited to announce that by end of year, you'll not only be able to view + edit existing Confluence pages, but also create brand new pages without leaving your Jira issue!

Check out this announcement for more details and a sneak peek at the experience 👀[Issue View M2] Admin Newsletter Asset.png

Miriam Daus
I'm New Here
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February 2, 2024

Will "View and edit Confluence pages without leaving Jira issues" be made available for the Data Center versions? 

Elsie Wang
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 5, 2024

@Miriam Daus Unfortunately, this update will only be available for Confluence Cloud.

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