I had an issue that my account got deleted. So a new account was created and the admin had given permissions both Jira , Confluence. The admin had a look and I have permissions on the spaces. Not sure why I can't use @ and see the contacts. I was also speaking to the jira group and they asked to open a ticket in confluence. Please advice
@Anil Eapen Pallithekethil if you are having the issue in Jira you need to make sure that your account has browse users and groups. You admin can make sure that you are in a group that has this permission by reviewing which groups have this in the global permissions. https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/
With this in mind, I have a few questions to ask you:
- Are you creating a page in Confluence or adding text to a Jira issue?
- If you are using Confluence, are you using the New or the Legacy editor?
- You can check this link for details on how to identify your editor: Which editor does your page use
- Are you still facing this behavior?
- Did your site administrator check your permission set?
I checked our status page for any issues around the time your reported this behavior here, but there was nothing wrong at the time.
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