Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to upload files in new editor

In the new editor, when I try to use the Files & images macro, nothing happens. This is a new problem for us. Anyone else having this issue? 

1 answer

0 votes

Hello Brooke,

Thank you for reporting this to us. I have definitely seen issues like this pop up in the past, but the cause can be different depending on the instance. We'd need to get a good luck at your logs to know for sure what is causing the issue.

I would recommend first if you can check if the issue affects all your users, across various networks (internal and external to your company), and if disabling all add-ons in your browser fixes the issue. You can also check with your network admins that all of the required IP and domains are not being blocked by a firewall.

Gather that information, and please provide it in a ticket to our Cloud Support team. From there, we can have a look and find out what might be causing it.

Let me know if you have any trouble raising the ticket.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

What's New in Confluence Cloud – July 2020 Edition

Here’s another edition of “What’s New” this month in Confluence Cloud. Quickly (and more easily) adjust permission settings We know that sometimes the layers of space permissions and page restric...

18,638 views 22 80
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you