Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to mention someone

My account as admin, unable to mention anyone. Other users are not having this issue. 

 

May i know how to fix it?

3 answers

I'm not quite understand about rebuilding the index. Could you provide step by step procedure to resolve this issue?

I thought this is bug from your Confluence platform. I didn't modify any settings after i checked my history.

Ollie Guan Community Leader Dec 25, 2019

General access to content indexing is disabled by default, and can only be done by the System Administrator. To enable content indexing, contact Atlassian Cloud Technical Support at https://support.atlassian.com.

This block is "unchecked". Please see attached photo.

I tried to check and unchecked the box and check try mention with @<NAME>.  It's not working.

Ollie Guan Community Leader Dec 24, 2019

Hi @Lee Choon Lin ,

Usually input methods may cause this problem, you can try to press shift first, then press shift + 2.

Or you can try Insert more content to choose to type @

By the way, the following post also mentioned that rebuilding the index may solve this problem.

https://community.atlassian.com/t5/Confluence-questions/mention-doesn-t-work/qaq-p/1165647

Hope it helps and Merry Christmas!

TIM截图20191224191613.png

Merry Christmas!

i'm using cloud-based Confluence. Please take note. I saw the rebuilding index is for confluence with own server. Correct me if i'm wrong.

0 votes
Ollie Guan Community Leader Dec 23, 2019

Hi @Lee Choon Lin ,

Please check your personal settings-> Editor Settings

TIM截图20191224104342.png

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence Cloud

🏠 Say hello to the new Confluence Home!

Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...

43,150 views 30 134
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you