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Unable to mention someone

My account as admin, unable to mention anyone. Other users are not having this issue. 


May i know how to fix it?

3 answers

0 votes
Ollie Guan Community Leader Dec 23, 2019

Hi @Lee Choon Lin ,

Please check your personal settings-> Editor Settings


This block is "unchecked". Please see attached photo.

I tried to check and unchecked the box and check try mention with @<NAME>.  It's not working.

Ollie Guan Community Leader Dec 24, 2019

Hi @Lee Choon Lin ,

Usually input methods may cause this problem, you can try to press shift first, then press shift + 2.

Or you can try Insert more content to choose to type @

By the way, the following post also mentioned that rebuilding the index may solve this problem.

Hope it helps and Merry Christmas!


Merry Christmas!

i'm using cloud-based Confluence. Please take note. I saw the rebuilding index is for confluence with own server. Correct me if i'm wrong.

I'm not quite understand about rebuilding the index. Could you provide step by step procedure to resolve this issue?

I thought this is bug from your Confluence platform. I didn't modify any settings after i checked my history.

Ollie Guan Community Leader Dec 25, 2019

General access to content indexing is disabled by default, and can only be done by the System Administrator. To enable content indexing, contact Atlassian Cloud Technical Support at

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