Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

The confluence page is down

LiangHu
LiangHu Aug 03, 2023

Hi the community of confluence, 

Our team confluence is down for all day. Could anyone give me some feedback?

https://barclaysjira.atlassian.net/wiki/spaces/IL/overview

Answer
Watch
Like Be the first to like this
333 views

2 answers

1 vote
Robert Wen_ReleaseTEAM_
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Aug 03, 2023

Global status of Confluence as shown on https://status.atlassian.com/ shows that Confluence is up (I can work on my own Confluence instances).

I'd answer @Dave Mathijs 's questions.  Are we sure that this has worked before?

Another thing to consider: if you haven't been using the Confluence site for a long period of time (6 months comes to mind), they disable the site.

View More Comments
LiangHu
LiangHu Aug 03, 2023

Everything works until yesterday. This shows Your Atlassian Cloud site is currently unavailable. Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

Like
Reply
1 vote
Dave Mathijs
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Aug 03, 2023 • edited

Hi @LiangHu 

welcome to the Atlassian Community!

Are you on a Free or Standard Plan for Confluence?

Have you tried contacting Atlassian Support directly?

View More Comments
LiangHu
LiangHu Aug 03, 2023

Yes, I am on the free Plan. what is the phone I can directly get support?

Like
Dave Mathijs
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Aug 03, 2023

You cannot phone Atlassian, you need to click on the grey Contact Support button. But since you are not on a Standard Plan, you may not be entitled to direct support.

  • Has it always worked before?
  • Is this the first time this is happening?
  • Are you a Site Admin or Org Admin?
Like • Kalin U likes this
LiangHu
LiangHu Aug 03, 2023

This is the first time for us to meet this issue. Is there a way to upgrade a standard plan ? 

Like
Robert Wen_ReleaseTEAM_
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Aug 03, 2023

If you are the Organization Admin, you can go to the Administration page (admin.atlassian.com) find the free subscription for Confluence Cloud and Upgrade to Standard or Premium.

Like
LiangHu
LiangHu Aug 03, 2023

I am not a org admin. Is there a way to know where can I get  all of my doc. 

Like
Dave Mathijs
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Aug 03, 2023

You'll need to contact the Org Admin first.

Like • Kalin U likes this
Sumit Uniyal
Sumit Uniyal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 04, 2023

Hi @LiangHu 

Your Confluence site barclaysjira.atlassian.net has been deactivated as the subscription was not renewed for the site by the Billing contact.

Please contact the Org/Site Admin to check for renewal of the subscription.

Regards,
Sumit

Like • Dave Mathijs likes this
LiangHu
LiangHu Aug 04, 2023

Hi @Sumit Uniyal ,

When I log back in, I even can't see my workspace https://barclaysjira.atlassian.net/wiki/spaces/IL/overview/ 

Like
Dave Mathijs
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Aug 04, 2023

@LiangHu Please follow the suggestion from @Sumit Uniyal in this case and contact the Org/Site Admin to check for renewal of the subscription.

Like • Robert Wen_ReleaseTEAM_ likes this
Reply

Suggest an answer

Log in or Sign up to answer
Confluence Cloud
Confluence Cloud
TAGS
AUG Leaders

Atlassian Community Events

See all events