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Have been facing this issue for more than 2 weeks now. The progress bar gets stuck at 30%.
Have tried different browsers, cleared cache, etc. No change.
It's also very distressing that we can't raise tickets - inspite of being paying customers.
The only option is to use community help or documentation (which really sucks).
@Nibu Thomas Are you logged in? Because I get the option to raise a ticket when I'm logged in. If you are logged in and still not able to raise a ticket, you should contact Atlassian because as a paying customer you should be able to get support.
Sorry, can't be of any more help.