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PDF export of select pages does not complete

Have been facing this issue for more than 2 weeks now. The progress bar gets stuck at 30%.

 

Have tried different browsers, cleared cache, etc. No change.

 

It's also very distressing that we can't raise tickets - inspite of being paying customers.
The only option is to use community help or documentation (which really sucks).

3 answers

Was able to get to one of their Product managers on Linkedin. Apparently, only the site admin can file a ticket. :rolls eyes:

@Nibu Thomas When you say you can't raise tickets - have you tried to log one through https://support.atlassian.com/contact once you've logged in to your Atlassian account? 

Yes... I tried this before. 

Doesn't give me an option to file a ticket. These are the only two options available.confluence.png

@Nibu Thomas Are you logged in? Because I get the option to raise a ticket when I'm logged in. If you are logged in and still not able to raise a ticket, you should contact Atlassian because as a paying customer you should be able to get support.

Sorry, can't be of any more help.  

Yes... I am logged in.... 

But how do I contact them? I tried reaching out to one of their PMs and he's also directed me to the community.

Sorry @Nibu Thomas can't help you there. Hopefully someone from Confluence Support is reading this and will contact you ...

Good luck.

Like Nibu Thomas likes this

This sounds like a bug that's tracked here

This is a selective export... hardly 50 pages. 
Not thousands of pages. Gets stuck at different stages... sometimes 30... sometimes 50... 

We were able to export earlier last year.

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