PDF export of select pages does not complete

[Deleted user]

Have been facing this issue for more than 2 weeks now. The progress bar gets stuck at 30%.

Have tried different browsers, cleared cache, etc. No change.

It's also very distressing that we can't raise tickets - inspite of being paying customers.
The only option is to use community help or documentation (which really sucks).

[Deleted user]

Was able to get to one of their Product managers on Linkedin. Apparently, only the site admin can file a ticket. :rolls eyes:

[Lucy Minato]

@[deleted] When you say you can't raise tickets - have you tried to log one through https://support.atlassian.com/contact once you've logged in to your Atlassian account? 

[Deleted user]

Yes... I tried this before. 

Doesn't give me an option to file a ticket. These are the only two options available.

[Lucy Minato]

@[deleted] Are you logged in? Because I get the option to raise a ticket when I'm logged in. If you are logged in and still not able to raise a ticket, you should contact Atlassian because as a paying customer you should be able to get support.

Sorry, can't be of any more help.  

[Deleted user]

Yes... I am logged in.... 

But how do I contact them? I tried reaching out to one of their PMs and he's also directed me to the community.

[Lucy Minato]

Sorry @[deleted] can't help you there. Hopefully someone from Confluence Support is reading this and will contact you ...

Good luck.

[RPT Admin]

This sounds like a bug that's tracked here. 

[Deleted user]

This is a selective export... hardly 50 pages. 
Not thousands of pages. Gets stuck at different stages... sometimes 30... sometimes 50... 

We were able to export earlier last year.