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I have been using a free version of Confluence since November, however, stopped using it sometime in February, while still owning a space that I created with important information on it.
Unfortunately, I've tried accessing the space but it looks like it was deleted for some reason.
Any suggestions on how to recover the space
@alex_b Welcome to the Confluence Community. Sorry you crash landed here. Below is the detail on how free accounts are monitored and alerted to when an account may be purged due to inactivity.
The good news is that if you accessed the site as recently as February, you may still be in the timeframe where the site can be restored and should immediately open a service ticket with Atlassian.
Cloud Free sites are deactivated after a period of inactivity. Activity simply means being on the product - example: viewing a Confluence page. The products are evaluated individually, so Confluence may be deactivated even though Jira on the same site is in use.
The timeline goes:
I hope this helps.
Hi @alex_b ,
Welcome to Atlassian community.
Unfortunately there is no any way to restore a space in Confluence Cloud:
Deleting a space is permanent! It doesn't go to the trash and you can't recover it.