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HTTP Error 500: Internal Server Error


We cannot connect to all our Atlassian account, neither Jira nor Confluence, 

It appears that the error is coming from your servers, but when I am going on your status page I don't see anything talking about it... 

As it is the tool we are using for all our developers, it is completely bloking our work now...

Could you please inform me of when the issue will be solved.


Thanks you in advance for your reactivity, 

Thibault Hillmeyer

8 answers

1 accepted

2 votes
Answer accepted
Suren Raj
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 26, 2018

Hi There,

We're experiencing an incident that is affecting a group of our Cloud customers. This issue is high on our radar, and our engineering team is working actively to resolve the issue.

We sincerely apologize for the inconvenience caused due to this issue.

Please access any of our status pages below and click on *Subscribe* to receive updates about our progress on this incident:

Best Regards,
Suren Raj

Thanks for keeping us up to date. Best of luck!

1 vote
Manon Soubies-Camy _Modus Create_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 26, 2018

Hello @thibault hillmeyer,

Same here, there is an outage on Jira and Confluence Cloud:


You can subscribe to updates on

- Manon

That subscribe-option is not working at moment ;-) 

It's working, but you have to click 'Subscribe' in the orange box (shown in the screenshot) rather than the big 'Subscribe to Updates' button.

Ah, thanks Lewis!

Hi we are facing issue as 500 internal error. Please advise

It's back up!

Someone updated Java on the server side?

We were getting a 500:Internal Server Error but it's now a 504: Gateway Time-out. And the status page ( isn't responding either!

also get 500 in cloud jira TT

Same here, although our error appears to be a 504: Gateway Time-out.

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