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Drwa.IO doesnt work

Zimmer EDV GmbH
Zimmer EDV GmbH Feb 16, 2022

Draw.io diagramms cannot created. On the draw.io Configuration page I get the message "unexpected Error, please load this page new and try it again". Draw.io is correct licencsed, and the only app on this side. On a second test site the same error happens again

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Rilwan Ahmed
Rilwan Ahmed Community Leader Feb 16, 2022 • edited

Hi @Zimmer EDV GmbH

Please follow below steps and let me know how it goes.

  1. Do you have the problem with saving a newly created diagram OR with edit and saving old diagram ?
  2. Please perform the same steps in different browser or Incognito mode to check if issue occurs. 
  3. Clear browser cache and disable any extension/add-ons in the browser and check. 

If still you have the issue, please drawio helpdesk here: https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49 

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Zimmer EDV GmbH
Zimmer EDV GmbH Feb 16, 2022

I have give the problem to draw.io helpdesk. Thanks for your help

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