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Daily backup error

Edited

I have a issue on my daily automated backup. Even though i have the backup set to run daily at the same time, every other day it fails because there's 5 - 10 minutes left in the 24 hour window between backups. Here's the thing. It's scheduled to run at the exact same time everyday and there is exactly 24 hours between when the first backup runs and the next backup runs. Is there a way to fix this? 

 

The current CRON expression is every 0 0 8 * * ?

 

Here is the error message

 

Action details:

Error response HTTP body:Backup frequency is limited. You can not make another backup right now. Approximate time till next allowed backup: 0h 5mError publishing webhook. Response HTTP status:406

1 answer

0 votes
Brant Schroeder Community Leader Feb 09, 2021

@Alex Sprague 

Welcome to the community.  You can submit a support ticket to Atlassian (https://support.atlassian.com/contact/) for assistance on their cloud product but you should remember what is stated in the documentation: "When you create a backup that includes attachments, avatars, and logos, you will need to wait 48 hours from the last time you created a backup with attachments." https://confluence.atlassian.com/jirakb/how-to-automate-backups-for-jira-cloud-applications-779160659.html

Hey @Brant Schroeder thanks for the response. My understanding is confluence backups are limited to 24 hour intervals and Jira backups are limited to 48 hour intervals. I will put in a support ticket with Jira as my backup times are set at 24 hour intervals for confluence backups and 48 hour intervals for Jira cloud backups. 

Brant Schroeder Community Leader Feb 09, 2021

@Alex Sprague Sorry you are correct, I git it in my head that you were looking at Jira backups and not Confluence. As stated here it is 24hrs for Confluence.  https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/  I think submitting a ticket to support is a good idea as they will be able to take a look and see why it is not completing.

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