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Change username for Cloud Jira / Confluence

The docs for Confluence mention that your personal space will show your username. Unfortunately, for my team, that results in URLs that look like this:


Half an hour of research has turned up a lot of documentation that seems to be out of date for the latest Cloud version of Jira / Confluence, conflicting information about the ability to update a username, pointers about going to (which allows changing the Full Name, but not username), and yet not one single documentation page that seems authoritative or definitive on this topic.

I'm inclined to believe that it is not possible to change the username -- and yet can't believe that we're stuck with URLs like the one above. Is that indeed the case?

3 answers

This is really painful and I don't get the rational at all. I have an issue where after an acquisition users got imported as employee#.last.first and I want to change it to First Last. I also have an employee who changed their name and cannot make any edits. This is a problem for new employees who don't know this person by their old last name. People get married and change their names all the time, did you not consider that?

Hi all, my team is facing  "Separation of Duties condition does not work for users whose username have uppercases". As the workaround, the suggestion is to change the user name to lower case... Any idea what we could do now?

1 vote


Atlassian has removed the ability to update usernames as part of a process to improve user privacy. As part of that, they removed usernames from being editable.

If the space URL was generated like that, you will not be able to modify that.




Thanks. Appreciate the reply.

Not entirely sure I buy the rationale as stated in the link for considering usernames redundant, but in any case not being able to have some kind of friendly vanity profile name for a space URL is a definite bummer.





Reminds me of my old CompuServe ID ... so 1990s.

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Shannon Atlassian Team Aug 30, 2018

Hi Tony!

Thank you for the feedback. It will help us a lot if you can submit that feedback via your user menu by clicking your avatar in the bottom left-hand corner. This is the way you can submit any feedback in the future about new features you come across.

Thanks again!


I really don't like that the username cannot be changed!  Today our system induced an engineer on my team to now be "840" and this is cannot be corrected!  I can no longer assign tasks to Bob but must remember that JIRA screwed up and his name is now a number.  WHY?????

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