Cannot edit pages (infinite loading)

[Anna]

Hello,

The second day we cannot edit confluence (cloud) pages. But we did it before. I have admin permission, my colleagues too. There is no restriction for pages.

When I click on Edit button, the loading is started and it goes forever:

The other functions are working fine btw.

Any idea how to fix this?

Thank you in advance!

[Grigory Salnikov · Accepted solution]

I've looked through several similar cases and most of them were solved with the help of

Atlassian Support

Please, forward this request to them.

[Anna]

Thank you a lot for your help, Grigory! I have created the issue for support and waiting for news. If there will be some solution - I will share with you.

[Grigory Salnikov]

You're always welcome!

Your feedback will be valuebale, thank you.

Have a nice day :)

[Anna]

The problem was solved itself.

Also that's the answer from support: 
"On further investigation, we found that synchrony error logged in HAR/chrome console is related to Confluence editing and there could be various reasons when this error logs. Synchrony is a Java process responsible for editing and web browser connects to Synchrony over web sockets.

The exception logged when you were unable to edit the page was due to a WebSocket failure between the browser and the Synchrony process, the network latency could be a factor for this and the connection time out resulted in infinite loading of the page. This could be a temporary network glitch where the connection to Confluence was taking more time than expected and was timing out before the connection is processed."

[Grigory Salnikov]

I see, thank you.

This information will be helpful.

[vmarcell]

In my case Firefox 111.0.1 advanced tracking protection was the issue, turning it off at the address bar/shield icon/switch made the edit mode work again.

[KT]

We faced with the same problem. How to fix?

[Grigory Salnikov]

Thank you!

By the way, have you tried another browser/computer/network?

[Anna]

Yes, my colleagues have tried too with other computers. Also I have checked with IE browser and even from home computer. But the issue persists :(

[Grigory Salnikov]

Hi and welcome to our Community!

Try to do the following:
Navigate to Confluence Administration > General Configuration > Collaborative Editing and click on "Restart Synchrony".

[Grigory Salnikov]

Update

I'm sorry, this solution seems to be valid for Server only.

Let me look for the cloud one.

[Anna]

Hi Grigory,

Unfortunately, I cannot find such a setting in General Configuration tab. Is it possible to find this setting for Cloud Confluence?

Thank you!

[Anna]

Also, if that will be helpful, according to chrome console the next error constantly received:

WebSocket connection to '<URL>' failed: WebSocket is closed before the connection is established.