Cannot create issue from Confluence

[Rina]

When I highlight some text in viewing form in Confluence, I can see Jira's icon. I click it and then I can see dialog window with error message:

"

• The required field Linked Issues is not available in this dialog. You will need to create your issue directly in JIRA.

"

And there is nothing I can do from Confluence page in order to create a task in Jira. This field "Linked Issues" is not required, I've made it optional in Fields configuration.

So I have no idea how to fix that now, could anyone help me to handle this problem?

[Victor Mutambuki _Mumo Systems_]

Rina,

Do you've your JIRA and Confluence connect using Application links?

More infö from the link below
https://confluence.atlassian.com/doc/use-jira-applications-and-confluence-together-427623543.html

Victor

[Rina]

yes, I've checked, it's connected using Application links, it's fine there

[Victor Mutambuki _Mumo Systems_]

Rina,

The link attached should have the steps necessary to create tickets from confluence.

Victor

[Rina]

This issue appears only for one project and only when we create via viewing mode, not editing. So I assume everything is fine with links. And I checked all configurations in Jira about this project, everything should be fine, but it's not apparently. 

[Grigory Salnikov [SYSSOFT]]

Hi!

How does this project differ from other ones? Is it the last created?

[Rina]

it's the first created. Some issues types are not available there comparing with other projects, different workflow scheme, but everything else is pretty much the same. And in first place everything was fine for this project too, I could create via viewing page task, but now there is error notification about Linked Issues field, but it's not required field.

[Grigory Salnikov [SYSSOFT]]

It may sound strange but I'd recommend recreating application links. There were cases when this helped. Plus, it doesn't take long.

[Rina]

Okay, we'll try, thanks