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Starting to move away from Zendesk to Jira Service desk and we will be building our knowledge base out in Confluence before linking it to JSD. A feature that we will really be missing is the search analytics. What is provided in Confluence is quite limited.
The following features/data points would be great to have added to the confluence search analytics alone but if they could also then be available for the Jira Service Desk knowledge base analytics it would really very useful for us.