Hi Folks,
So some time ago at work I was approached by someone with a task that got me a little stumped. Person who requested this is an old school Production Quality Systems employee who does doc control (old school as in in their last job they printed out the assembly line instructions, stamped them and later distributed)
Topic of this discussion is: how good can document control be in out of the box Confluence?
I am not looking at options like Comala kit or other paid plugins.
The idea is to provide people with ability to have a single space with approved technical documentation & instructions that also includes control over the process of submitting this documentation and approving it. What I had in mind:
- Create a public space with three "parent" pages: Inbox, In Review, and Published.
- People who need to create and publish piece of doc submit it in Inbox, which is open for everybody to edit and create.
- QC then moves it under "In Review" page, that has additional hierarchy for different departments like HR, Production, etc
- Under specific hierarchy we apply restrictions that only allow to see/edit the doc people who contribute to development or approval process.
- After it is reviewed and completed, it is moved to third "directory" Published, that everyone can see but only space admins can edit.
- If people need to copy anything onto their department spaces, they can use Excerpt Include macro (which is a whole separate task itself to train people to use)
Apart from general awkwardness of this flow, here are some problematic areas that I seek second opinions on:
- How to handle the approval: requester of this seem to dislike the idea of people having to approve through comments, but I see nothing wrong with it. There is option to add table with some kind of RACI matrix and "approve" checkbox, but then again we have no control over who ticks whose box: if you can edit the doc, you can tick all boxes. Other problem area here is that ticking all boxes doesn't trigger any event that can notify the creator / QC.
- How to handle revision: Some docs likely need to be revisioned quarterly/annually. I don't see options in Confluence to Automate notifications about page that hasn't been edited since X / was created X days ago.
- How to make life a little easier for QC and instead of moving the page under different hierarchy provide them with an automated solution.
In general I feel like this process would work better in Jira, but then all the actual text would have to be in attached word or google doc in each issue which sucks big time.
Have you ever tried to tackle set up like this? Is there a best practice from Atlassian for doc control process that I clearly missed? Should I just tell the C-level involved to invest in software that was specifically designed for this (which is obviously the easiest choice bit still I wanted to find out :) )
