How to recover Confluence data if content is deleted and what backups Atlassian are responsible for.

[#1]

Atlassian and many other Cloud providers have a shared responsibility model and this applies to data backup and recovery, below I will outline how to recover your data in the case of deleted content and what Atlassian is responsible for.

As outlined here, there is a division of responsibility between Atlassian, and the customer, when it comes to data management and recovery. Atlassian operates a comprehensive backup program at Atlassian, however, these backups are not available to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites.

At Atlassian, we have Business Continuity and Disaster Recovery Plans in place that are reviewed annually by the Business Continuity / Disaster Recovery steering committee. The details of these practices are found in our Trust pages Security and Data Management. A

Additionally, we are SOC 2 compliant, and we are audited frequently by a third-party CPA auditor, these reports can be found here, which means we apply strict rules around how we handle your data on our systems.

When it comes to data on your site and recovering from user-caused data loss we provide you with mitigation tools:

1. Archiving Spaces and pages so that users do not have to delete content and admins can recover old data if needed.
2. Page versioning allows you to revert a page back to a previous version.
3. A Trash space where deleted pages are saved and can be restored.

If, however, a space or site is deleted you can recover data by:

• Running periodic manual site backups from which you can do restore.
• Use add-ons like Rewind Backups For Confluence which allows you to automate your daily backups and data recovery for Confluence Cloud. Rewind backups include all items including spaces, pages, attachments, comments, blogposts, templates, and themes.
  Please note that it does not allow you to migrate or duplicate data into a different site but rather restore or view content.

[Chris Buzon]

Ignore this comment, I misunderstood the article!  Have a great day, random internet friend.

[Dave Mathijs]

Hi @Chris Buzon ,

@Elelta D is from the Atlassian Team and wrote an article about Confluence backup and restore. It's not a question. She's only trying to explain the responsibilities of the customer vs Atlassian in case of data loss.

[Elelta D]

Hi @Chris thanks for the comment, it was useful! I think it might be best for me to adjust the title to make it clear the purpose of the article.

Thanks for helping @Dave Mathijs :-) 

[Taranjeet Singh]

@Elelta D Thank you for sharing this article. It is very helpful for Confluence Cloud users to understand their available options and backup & restore tools, when it comes to recovering from user-caused data loss in Confluence Cloud.

[Andy Gladstone]

@Elelta D as a Community Leader I have bookmarked this for the all too often questions we get in the community regarding restoring previous versions of a Confluence Cloud instance. It should be required reading for all Site Admins.