We have launched more Operations features in Compass

[#1]

TL;DR - we have launched a few more Operations features in Compass

Hello everyone!

Following our Limited Availability release in October, we are super pleased to announce the launch of a few more features in Compass that will help super charge your Alert and On-call practice. Here’s a quick preview of the features we have already launched and one that is in the pipeline for February 2025.

1. Maintenance

In Compass, Alerts can be generated from several sources. Integrations, policies and Syncs are three of the most used sources, and there can be several such sources created by different teams. Maintenance provides the ability to enable or disable multiple policies/integrations/syncs with a single entry.

Imagine you have a patching activity going on in your organization. You know you will receive many alerts. To suppress all those alerts using one control, you can use the Maintenance feature. This feature is relevant to all the alerts/ integrations/ policies of a specific team.

This feature is available in both Standard and Premium editions of Compass, and can be accessed from within each team and from a global scope.

Read more about maintenance in Compass

2. Syncs

Sync is the most efficient bi-directional sync mechanism between Compass and Jira. It automates syncing updates between your issues (incidents, service requests, etc.) and your alerts, saving your team the redundant effort of keeping things updated. No more copy-pasting information or constant updates of fields. Instead, simply set up sync rules once and manage them whenever needed.

This feature is available inside each individual team and in the global scope. While the global sync is only available for the Premium editions, team sync is available in both Standard and Premium editions.

Read more about Syncs in Compass

3. Role Based Notifications

Role-based notifications (RBN, in short) let you set up shared alert notifications targeting a specific member role and manage them all in one place. When you send an alert or a schedule notification, Compass sticks to the rules you've defined in the role-based notifications setup. If there is no role-based notification set up for a member role, then their own notification rules (defined at a personal level) take effect instead.

RBN helps you set blanket preferences for each role type instead of asking each user to set it up for themselves. A good example is if you want all your admins to be notified over a call in case any P1 alert is not resolved for 24 hours. This is a premium-only feature.

Read more about role based notifications in Compass

4. Reports

Reports allows you to see a historical trend of your alerts, giving you the valuable insight to plan remedial actions to prevent more alerts from getting generated in the future, or to also view how alerts have spiked during previous deployments. You can also track SLAs for alerts like MTTA (mean time to acknowledge) and MTTR (mean time to resolution). Reports also arms you with the power to see how your on-call teams have been performing, total on-call times for each member, and how productive your teams have been. This is a premium-only feature.

Read more about Reports in Compass

5. Slack

(to be launched in mid February 2025)

Using the new slack integration, you can forward all alert notifications to your team’s slack channel. Your users can also take quick actions like acknowledging, snoozing and assigning the alerts directly from the Slack channel. Available in both Standard and Premium editions.

Read more about setting up Slack in Compass

We hope these features help supercharge your alert & on-call capabilities even more! In case you need any help in setting up these features or want to know more about them, please feel free to leave a comment in this post.