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Search not working properly Edited

Moses Thomas Community Leader Jun 10, 2021

Hello Monique,

It looks like the search to give kudos to colleagues and community leaders is not working properly  i cannot find some people  for example Andy Heinzer.

Is any one facing  the same issue? (I searched also by name and surname)


Kind regards,



Laura Holton Community Leader Jun 10, 2021

Hi @Moses Thomas 👋

I have the same issue but I believe it's because not everyone is on the Community Kudos Beta Program. When this officially rolls out to the wider Community you'll be able to give Kudos to all colleagues but for now it's limited to who is in the program.

Hope this helps 😃

All the best,


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Moses Thomas Community Leader Jun 10, 2021

@Laura Holton  Thanks for the response, it does makes sense,  but i  also see some users that are new in the community/not leaders and they are visible in the  search box hmm

Kind regards,


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Laura Holton Community Leader Jun 10, 2021

With the Beta program they have a range of Community members involved for example I was selected for the Beta before I joyously achieved Community Leader. 

From what I understand the selection can be quite random so they can get perspectives from members who have just joined to long standing ones and of course members like us (Community Leaders) 😃

All the best,


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Moses Thomas Community Leader Jun 10, 2021

@Laura Holton  Ok  I see now, very well then :)


Kind regards,


Jack Community Leader Jun 10, 2021

The search function is indeed flawed in my experience. Results are hit and miss I haven’t found a solution to make it more reliable. @Monique vdB ?

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Monique vdB Community Manager Jun 10, 2021

Ah, search. Normally I look for people using last name only - the kudos search does not recognize spaces or special characters, and first names tend to be too common. But indeed, if people are not enrolled in the kudos program, you will not be able to find them. The hovercard will show level and kudos points for those who are enrolled.

Good news on this though! In the not-too-distant future we will be adding a kudos tab to the profile. This means you can go straight to anyone's profile and if they are enrolled in the program, give them kudos directly there. Here is a sneak peek of what this looks like in our development environment:

Screen Shot 2021-06-10 at 12.29.30 PM.png

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Moses Thomas Community Leader Jun 11, 2021

@Monique vdB  Thank you for the  response really good improvement 

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