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user cannot authenticate from Sourcetree

The user can login to BitBucket via browser, but at Sourcetree installation, when he provide the same username and password, together with bitbucket address, it say:

"Failed to check login for user [userxxx]: You do not have permission to access URL 'https://bitbucket.xxxxxxxxxx.com/rest/api/1.0/users/userxxx' please check the user credentials associated with this account. The request returned with status code 'Unauthorized'.

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DEPLOYMENT TYPE
SERVER
VERSION
6.9.1
TAGS
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

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