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reset password

desarrollador4
desarrollador4 Apr 05, 2022

Hi

I am triying to reset my password.  

But I don´t receive the reset link on my email (corporative gmail).

I tried many times,  I already checked on spam folder too

 

I really need to reset it ASAP

Thanks

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Theodora Boudale
Theodora Boudale Atlassian Team Apr 06, 2022

Hi @desarrollador4,

Is the email with the issue the same one as the email of your community account?

This email address is not in any of our suppression lists. I also triggered a password reset email for you just a few minutes ago, and our logs show that it has been delivered to your mail server. Have you received that one?

In case this concerns a different email address, are you able to log in to https://community.atlassian.com/ with that email and leave a reply here? I will then be able to view the email address of this account and check if it is in any of our suppression lists.

Kind regards,
Theodora

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