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"We couldn't log you in" when trying to access Bitbucket

Janos Rusiczki
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September 4, 2023

Hello, I haven't used my Bitbucket account for a long while. I can log in to https://start.atlassian.com/ but when I click "Switch to Bitbucket" after a few reloads I get the following error message:

Firefox_Screenshot_2023-09-04T12-06-52.319Z.png

I have tried to log out and log back in, deleted cookies, but it's the same.

1 answer

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Answer accepted
Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 5, 2023

Hi @Janos Rusiczki,

Welcome to the community.
It seems that your Bitbucket Cloud account was marked as a dormant account due to not logging into Bitbucket.org for a long period of time.
I went ahead and reactivated your Bitbucket Cloud account.

You should be able to log in now.
I hope it helps and let me know how it goes.

Regards,
Mark C

Janos Rusiczki
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 5, 2023

Thank you, it works now.

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