"New pull request experience" has no effect

[kevingwynn-chg]

Scratching my head here. I was excited about trying the new "Exclude files from pull requests" feature, and to do so, I had to enable the "New pull request experience". I have done so, but it appears to have no effect on our PR's. No matter what I try, I get the old experience.

I've tried logging out and back in, creating new PR's after enabling "New pull request experience", and no matter what, I'm getting the old experience:

Please advise? I'd really like to try out "Exclude files".

[Alastair Wilkes · Accepted solution]

Hi Kevin,

I'm glad you're excited to try out excluded files! Sorry about the issues getting the new PR experience enabled.

I do have one question: are you enabling the feature toggle on your own account (here) or are you enabling it on your team's account? I ask because right now, the toggle only takes effect for your own account (enabling it for the team account has no effect -- sorry, this is confusing).

Alastair

[kevingwynn-chg]

THIS was ultimately the answer. I had no idea the setting existed in both places. That is definitely confusing. Feature toggles that do nothing should maybe not exist? ;)

Additionally, I also had to clear cache/cookies (checked this by using another browser where I saw the new experience). So the other answer below was also valid.

[Alastair Wilkes]

Feature toggles that do nothing should maybe not exist? ;)

Yep! We'll fix that.

[Marty]

Hi Kevin,

I'm not on the Bitbucket team but will try to help.

I've enabled the new experience myself so this should work for you.

After having a quick chat to the Bitbucket team, this is what I can suggest:
1. Disable / Reenable the feature
2. Clear the browser cache/cookies for bitbucket.org
3. Then try to view the page again.
4. If the issue persists, create a support case at support.atlassian.com and we will investigate further

I hope that helps!

[kevingwynn-chg]

In conjunction with the other answer (using PERSONAL Labs settings instead of TEAM settings), this also helped me see the new experience. Thank you!