my account recovery mail sending is failed

[Yohan Jeong]

my account is Redacted
but my cell phone changed two factor is not possible

and recovery key lost.

i try send recovery email sending but, email sending request is failing.

please set disable two factor setting my account Redacted
or send recovery mail to Redacted

[Syahrul]

G'day, @Yohan Jeong 

Welcome to the community.

Could you check our KB below on how to request a 2SV reset and follow the steps:

How to Disable/Reset 2FA on Bitbucket Cloud and Atlassian Account 

Please let me know if you have any questions.

Regards,
Syahrul

[정요한]

@Syahrul 

hi im @Yohan Jeong  this account is test account.

my origin account is 'john@linkhub.co.kr' please check my account status.


I lost my cellphone and recovery key.

so i request recovery mail many many many times.

but webpage response like this  409 conflict.

i try cookie initialize, use different browser etc...
but response always 409 conflict

[Syahrul]

Hi there,

Noted. I have created a support ticket for you to investigate this issue further. You should be able to view them at:

https://support.atlassian.com/requests

Regards,
Syahrul