license installation problem

My company recently purchsed a 10-user license for Stash server for Windows. I have the Evaluation version installed, but when I do "Edit License" putting in the new license key won't recognize the new 10-user license when I enter it in the license field. After I put in the license it displays:

The provided license does not include an active Stash license and cannot be used

Do I have to remove the Eval edition in order to enter the new license? Please advise.

Mark

1 answer

Hi Farah,

That doesn't sound right, you shouldn't need to remove anything. However that error will happen if the license is "decodable" but not a valid _Stash_ license (or inactive). Are you sure it's the correct license you're copying?

Do you mind raising a support ticket and attaching your logs and license?

Charles

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