error with bitbucket login.

[Prakash Ramachandran]

I am not able to login to bitbucket i get the error

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We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

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this is across multiple browsers i tried.

i can login using id.attlasian.com and then i am able to login to trello. but bitbucket gives this error.

raising request as mentioned in https://community.atlassian.com/t5/Bitbucket-questions/Can-t-log-in-to-my-bitbucket-account/qaq-p/1971607

[Laurie Sciutti · Accepted solution]

Hi @Prakash Ramachandran and welcome to the Community!  Your account may be inactive so you'll need Atlassian Support assistance.  Maybe @Patrik S or @Theodora Boudale can assist.

[Ben]

Hi @Prakash Ramachandran 

I've just re-activated your account so you should be able to login now, please clear your browser cache and perform the login process again. Your account was marked DORMANT as you had not logged in via the UI in quite a few years.

Cheers!

- Ben (Bitbucket Cloud Support)

[Prakash Ramachandran]

@Benthank you able to login now.

@Laurie Sciuttithaank you for the quick triaging.