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Can't log in to my bitbucket account



I have problems with log in to my bitbucket account, i have seen the normal resolution for the problem with this message:


We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for and other Atlassian sites. Check for these and then try logging in again.


This is not a problem related with my browser (i delete cache and cookies, and i am able to login to atlassian my account), it is related with my old bitbucket account. I think it is more similar to this case:

Can you help me with this case?

Thanks and Greetings,


2 answers

1 accepted

1 vote
Answer accepted
Caroline R Atlassian Team Mar 14, 2022

Hi, Carlos! Welcome to the community! 

I confirmed that your Bitbucket account was indeed set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you. 

Kind regards,

Hi Caroline,

I can access now, thank you!

Best regards,


Caroline R Atlassian Team Mar 15, 2022

Hi, Carlos!

Thanks for your confirmation, I'm glad to know you can access your account now. 

Kind regards,

Hi Caroline,


I have the same problem! Could you help me too?  What's super-weird is, in addition to the above, if I go directly to I first get HTTP Basic Auth popups that I can't resolve:

Screen Shot 2022-05-22 at 5.27.03 PM.png



Hi @Jered Floyd,

Please allow me to step in as Caroline is out of office at the moment.

Your Bitbucket Cloud account was set to inactive as well, so I went ahead and reactivated it. Please feel free to let me know if you are able to access it now.

Kind regards,

Thanks, Theodora! Everything seems to be working fine now.

Thank you for the confirmation and you are very welcome!

Kind regards,

Same problem for me; Tried several browsers but cant login to Bitbucket. Assuming mine is set to inactive, too. Could I get some help with it?


Cheers, Peter

Hi Peter,

Of course, your Bitbucket Cloud account was set to inactive as well.

I went ahead and reactivated it, could you please try to log in now and let me know if it works?

Kind regards,

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