Can't log in to my bitbucket account

[Thundr]

Hi,

I have problems with log in to my bitbucket account, i have seen the normal resolution for the problem with this message:

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We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

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This is not a problem related with my browser (i delete cache and cookies, and i am able to login to atlassian my account), it is related with my old bitbucket account. I think it is more similar to this case: https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/1660635

Can you help me with this case?

Thanks and Greetings,

Carlos

[Caroline R · Accepted solution]

Hi, Carlos! Welcome to the community! 

I confirmed that your Bitbucket account was indeed set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you. 

Kind regards,
Caroline

[Thundr]

Hi Caroline,

I can access now, thank you!

Best regards,

Carlos

[Caroline R]

Hi, Carlos!

Thanks for your confirmation, I'm glad to know you can access your account now. 

Kind regards,
Caroline 

[Jered Floyd]

Hi Caroline,

I have the same problem! Could you help me too?  What's super-weird is, in addition to the above, if I go directly to bitbucket.org I first get HTTP Basic Auth popups that I can't resolve:

Thanks,

--Jered

[Theodora Boudale]

Hi @Jered Floyd,

Please allow me to step in as Caroline is out of office at the moment.

Your Bitbucket Cloud account was set to inactive as well, so I went ahead and reactivated it. Please feel free to let me know if you are able to access it now.

Kind regards,
Theodora

[Jered Floyd]

Thanks, Theodora! Everything seems to be working fine now.

[Theodora Boudale]

Thank you for the confirmation and you are very welcome!

Kind regards,
Theodora

[Theodora Boudale]

Hi everyone,

If you came across this question because you are facing the same error, we want to ensure you get help. We ask that you please create a new question through https://community.atlassian.com/t5/forums/postpage/board-id/bitbucket-questions

Kind regards,
Theodora

[Nikolai Rønningen]

Hi, this seems to have happened to me too, can you reactivate my account please? thanks :) 

[Theodora Boudale]

Hi @Nikolai Rønningen,

Your Bitbucket Cloud account was inactive as well, so I went ahead and reactivated it. You should be able to log in now!

Kind regards,
Theodora

[Guna]

Hi. I think I also got the same issue.

Would be way helpful if this is handled soon.

[Guna]

Made a new post as per recommendation of Atlassian Team

[Peter Klijn]

Same problem for me; Tried several browsers but cant login to Bitbucket. Assuming mine is set to inactive, too. Could I get some help with it?

Cheers, Peter

[Theodora Boudale]

Hi Peter,

Of course, your Bitbucket Cloud account was set to inactive as well.

I went ahead and reactivated it, could you please try to log in now and let me know if it works?

Kind regards,
Theodora