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can not login in bitbucket

张亮 November 8, 2023

My team gives me a bitbucket account. When I login in. It tell me to enter two-step code but i don't have the code or I click forgot code and your team send me email but it has no any email in my inbox

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Sanjen Bariki
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November 9, 2023

Hi @张亮 ,


Kindly connect with Bitbucket Admin team to get teh Two step code.

Please check with team.



张亮 November 9, 2023

Hi Sanjen Bariki,

How to connect with Bitbucket Admin team? Do you have any connect information?

Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 9, 2023

Hello @张亮 ,

welcome to the community!

I see you have already opened an internal ticket with the bitbucket support team and one of my colleagues will be in touch with you soon on that ticket.

However, I would just like to share that I noticed your email was added to a suppression list because your mail server has bounced the Atlassian email with the following error : 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I already removed it from the suppression list so you should be receiving email as usual again.

Please note that the 2 verification reset has a 24-hour waiting period after you request it during the login by clicking on Forgot code > Send recovery e-mail when prompted for the 2SV code.

After 24 hours, you will receive an email with a one-time-only link which will allow you to log in and reset the 2FA.

Let us know in case you have any questions.

Thank you, @张亮 !

Patrik S 

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张亮 November 15, 2023

Yes,it has been solved.

Thank you , @Patrik S !

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