can not login in bitbucket

[张亮]

My team gives me a bitbucket account. When I login in. It tell me to enter two-step code but i don't have the code or I click forgot code and your team send me email but it has no any email in my inbox

[Sanjen Bariki · Accepted solution]

Hi @张亮 ,

Kindly connect with Bitbucket Admin team to get teh Two step code.

Please check with team.

Regards,
Sanjen

[张亮]

Hi Sanjen Bariki,

How to connect with Bitbucket Admin team? Do you have any connect information?

[Patrik S]

Hello @张亮 ,

welcome to the community!

I see you have already opened an internal ticket with the bitbucket support team and one of my colleagues will be in touch with you soon on that ticket.

However, I would just like to share that I noticed your email was added to a suppression list because your mail server has bounced the Atlassian email with the following error : 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I already removed it from the suppression list so you should be receiving email as usual again.

Please note that the 2 verification reset has a 24-hour waiting period after you request it during the login by clicking on Forgot code > Send recovery e-mail when prompted for the 2SV code.

After 24 hours, you will receive an email with a one-time-only link which will allow you to log in and reset the 2FA.

Let us know in case you have any questions.

Thank you, @张亮 !

Patrik S 

[张亮]

Yes，it has been solved.

Thank you , @Patrik S !