bitbucket runner status is unregistered, run the access token in vm facing 443 error,the connection

[Rajkumar]

[Theodora Boudale]

Hi @Rajkumar and welcome to the community.

The output shows a time out error when trying to connect to https://api.atlassian.com

Is the server where you are trying to use runners accessible from the internet? If your server is behind a firewall, you may need to whitelist our IP addresses, you can check the documentation below, the question "What IP address do I need to whitelist to get Runner to work?"

• https://support.atlassian.com/bitbucket-cloud/docs/pipelines-runners-frequently-asked-questions/

If you're still having issues, could you please provide the output of the following command on the server where you are trying to set up runners?

curl --verbose -LI https://api.atlassian.com

Kind regards,
Theodora