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authentication failure error

Darsi_ Murali Mohan
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August 23, 2023

when i was logging in its showing like this 

"remote error: CAPTCHA required Your Bitbucket account has been locked. To unlock it and log in again you must solve a CAPTCHA. This is typically caused by too many attempts to login with an incorrect password. The account lock prevents your SCM client from accessing Bitbucket and its mirrors until it is solved, even if you enter your password correctly. If you are currently logged in to Bitbucket via a browser you may need to logout and then log back in in order to solve the CAPTCHA. Visit Bitbucket at for more details."


but i was giving the correct password only


pls help me to resolve this issue..




1 answer

0 votes
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 24, 2023

Hey @Darsi_ Murali Mohan and welcome to Community!

From the description you shared, it appears to be an issue with your login credentials for your on-premise Bitbucket instance. In this case, you will need to contact your IT/Bitbucket administrator for assistance with this issue. 

Thank you, @Darsi_ Murali Mohan !
Patrik S

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