I am a new admin using:
and we are not connected to the internet.
I have set up the properly on the tools because users are getting lots of email.
When I use the test email links it SAYS it correctly sent the mail but I do not receive any mail
How have you configured the mail to be sent?
The test email can only tell you that the mail server you have set up has accepted the mail for delivery (and if any other responses are coming back). So you'll need to look there to see what the mail server is doing.
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