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User wont get invitation emails to repo

Hi
One of our new users can't get invitation emails from bitbucket. The adress is not blacklisted, or blocked. Clould you check if the user is blocked on your server somehow. I read posts with similar problems. It is possible that the first invitation was sent, befor the account was active... (please let me know how i can provide you the email address to check) 

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Answer accepted
Caroline R Atlassian Team Feb 04, 2022

Hi, @iRIX Software Engineering AG, welcome to the community! 

This has been a common issue, so we have created an article explaining How to get support for Bitbucket Cloud invitation and notification issues

I checked the pending invitations sent from the workspace you have access to and confirmed that one of the users who hasn’t accepted the invitation yet had a block on the server that prevented emails from being sent to them, so I removed this email from the suppression list. 

Now, could you please remove the invitation and send them a new one? You can do this by following the next steps:

In case you have invited them to a specific repository:

  • Access the workspace >  Go to the repo you have invited them to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case you have invited them to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group you have invited them to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

Please let me know how it goes and feel free to share any additional questions regarding this case. 

Kind regards,
Caroline

Thank you for you help.
We will resend the invitations

 

Kind regards

Linus

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